Frequently Asked Questions
Everything you need to know about shopping with The Sheepdogs.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your exchange or refund.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials ethically sourced?
Sustainability is at the core of The Sheepdogs. We partner exclusively with manufacturers who adhere to fair labor practices and utilize organic or recycled fabrics whenever possible to minimize our environmental footprint.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your package's progress in real-time.